Terms of Use

We will keep your personal information in line with our retention policy which ensures we keep your details for no longer than is necessary. We will take all steps reasonably necessary to ensure your personal information is retained in a secure environment and that access to it is restricted on a “need to know” basis.

The Website is administered in the United Arab Emirates. By submitting your personal information in the on line forms on the Website, you agree to the transfer, storing and/or processing of your personal information outside of the European Economic Area.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential.

The transmission of information via the internet is not completely secure so we cannot guarantee the security of any of your information transmitted to the Website. Any transmission is at your own risk.

You have the right to ask us not to process your personal information for marketing purposes at any time by contacting us at [email protected].

You have the right to ask us about any personal information we hold for you, or to request that we amend any incorrect personal information we hold about you, by putting your request in writing to us at [email protected].

The English language version of this privacy policy shall be the defining version. Translations into any other languages shall be for convenience only and shall not be used to contradict or interpret the English language version. Any changes we may make to our privacy policy in the future will be posted on this page. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to us at [email protected].

Abu Dhabi Airports is committed to protecting and respecting your privacy. Use of the words “we”, “us” and “our” shall refer to Abu Dhabi Airports. This policy (together with our Terms of Use) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us in relation to your use of the Abu Dhabi Airports mobile application (the Mobile App) and the Digital Vouchers feature.

Except as set out in this policy, the Mobile App follows the same privacy practices as our Abu Dhabi Airports website (Privacy policy).

In addition to the personal information collected through our website and described in our general privacy policy, we may collect and process the following information when you use the Digital Vouchers feature on the Mobile App:

We may use information collected through the Mobile App and Digital Vouchers to:

Facilitate the redemption and validation of digital vouchers at participating outlets

Ensure the proper functioning, security, and auditability of the Digital Vouchers feature

Analyse usage patterns to improve our services

Comply with fraud-prevention and operational requirements

The Mobile App may collect standard device information and interaction, including:

Standard device information and interaction data similar to the website. This includes the Device ID, FCM token, and device model details.

For the application to function smoothly and provide all features, it requires allowing permissions to Camera, Location and Bluetooth.

Data collected through the Digital Vouchers feature will be retained for a period of one (1) year and will then be deleted in accordance with Abu Dhabi Airports’ retention policy.

Abu Dhabi Airports is committed to protecting and respecting your privacy. Use of the words “we”, “us” and “our” shall refer to Abu Dhabi Airports Company PJSC (“AD AIRPORTS”). This section sets out how personal information is collected and processed in connection with the use of the Centrik Safety Management Application (the “Centrik Application”).

Except as set out in this section, the Centrik Application follows the same privacy practices as the Abu Dhabi Airports website (Privacy policy).

In addition to the personal information collected through our website and described in our general Privacy Policy, we may collect and process the following categories of personal information when you use the Centrik Application:

User identification details, such as name, employee ID, job title, department, employer (where applicable), and contact details.

Incident and occurrence reporting information, including details of safety events, hazards, near misses, and operational incidents.

Information relating to individuals involved in or affected by an incident, including witnesses or persons referenced in investigation records.

Investigation and corrective action records, including findings, root cause analysis, recommendations, and follow-up actions.

System-generated metadata, such as timestamps, user activity logs, and system audit trails.

The Centrik Application is used primarily by employees, contractors, and authorized third parties operating within the airport ecosystem.

We may use personal information collected through the Centrik Application for the following purposes:

Safety occurrence reporting and hazard identification.

Incident management, investigation, and root cause analysis.

Monitoring, tracking, and closing corrective and preventive actions.

Compliance with aviation safety, regulatory, and internal governance requirements.

Audit, assurance, and quality management activities.

Prevention, detection, and investigation of breaches of policies, procedures, or applicable laws.

Ensuring the security, integrity, and proper functioning of the Centrik Application.

Where required by law or internal policy, personal information may also be used or disclosed in connection with regulatory inquiries, legal proceedings, or enforcement actions.

We may disclose personal information processed through the Centrik Application:

Within Abu Dhabi Airports and other entities within the ADA Group on a strict need-to-know basis.

To authorized service providers supporting the operation and maintenance of the Centrik Application.

To regulators, authorities, or law enforcement bodies where required by applicable law or regulatory obligations.

Where necessary to prevent or investigate incidents, misconduct, or breaches of safety or legal requirements.

Personal information processed through the Centrik Application will be retained in accordance with Abu Dhabi Airports’ data retention policies and applicable legal and regulatory requirements. Information related to incidents and investigations may be retained for extended periods where required for safety, compliance, audit, or legal purposes.

We will take all steps reasonably necessary to ensure that personal information processed through the Centrik Application is handled securely and accessed only by authorized personnel on a need-to-know basis.

You have the right to request access to personal information we hold about you, to request correction of inaccurate information, or to raise concerns regarding the processing of your personal data by contacting us at: [email protected].